Derby United

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Frequently Ask Questions

Derby United San Diego Roller Skating

Facility Questions, Reservations Issues, Trouble Shooting & More

Do I need to make a reservation? May I come and sign up on site?
Yes, you may walk up. Guests are no longer required to have a reservation though we do still recommend them to secure your spot.  Some sessions do sell out.  All waivers, payments and reservations take place through our digital portal called Zen Planner.  If you choose to walk up to register for a class, session or event, first time visitors will do so at an iPad kiosk, signing their waivers digitally.  Head to our calendar to find a class or session to fit your needs and click on it to create a new account or sign in to an existing one and begin the reservation process. 

What is Zen Planner?
Zen Planner is the name of the online portal we use for reservations and all of your membership management.  It is used to make reservations, cancellations and add family members to your account. Need more Zen Planner specific help, see this Tech Support FAQ (coming soon).

What is the Zen Planner App?
Once you have created your account, you may use the app.  Download it from the App or Google Play store.  It is called Zen Planner Member App and will use the same login is as your website Zen Planner Account.  Most of our regular customers prefer this app for purchases and reservations of any regular class or session.  You may not reserve special events on the app.

Download the Member App



I need to cancel a reservation.

If you need to reschedule an existing reservation for any regular class or session, you may do so by logging back in to Zen Planner no less than 2 hour before your scheduled reservation. We are unable to process cancellations left on voicemail or made with less than 2 hours of notice.  You will receive the punch card credit for the class or session back on your Zen Planner account to use another time.  The credit is good for 6 months from purchase date. Your purchase is not refunded when you cancel a reservation.  You may not cancel a Special Event registration.  They are non-refundable.

What happens if it rains?
We try our very best not to cancel any class or sessions with reservations, however, sometimes we have wet weather in the forecast.  We try to cancel with as much notice and certainty as possible.  All guests with reservations are notified via automated text message and emails from Zen Planner.  Please be sure your contact info is up-to-date in order to receive these important updates.  All reservations are cancelled on a rain out and your punch card credit is returned to your Zen Planner account. The credit is good for 6 months from purchase date. Your punch card purchase is not refunded but it is transferable to another visit.

How do I get a refund?
All punch cards are non-refundable but may be transferred to another reservation for the same member with adequate notice by logging in to Zen Planner no less than 2 hour before your scheduled reservation. All special events are non-refundable and non-transferable.

What is a punch card?
A punch card is a digital payment token for a class or session.  A punch card is not a reservation. You will not receive a physical card. You need a punch card credit in the correct category on your Zen Planner account in order to make a reservation in the category of programs.  If you get a card with more than one punch, Zen Planner will keep track of your reservations and take on credit off the card each time you reserve.

May I share my punch card credits with my family or pay for my friends to come?
Each person must have their own punch card on their account.  It is their membership to our roller skating facility. You may pay for and manage the reservations of family members linked on your account. You may not pay for or manage other people’s reservations who are not in your family’s account.

How do I add a family member to my account?
Make the head of the household account first.  Then you may add others by choosing “Add Family Member” when logged into your Zen Planner profile. Want a full walk through?  See this Tech Support FAQ (coming soon).

Can I make an account on Zen Planner without making a reservation?
You may make an account and purchase a punch card without setting a reservation. Some folks choose to have an account ready and waivers signed in order to register quickly for special events and sessions that sell out very quickly.   You can head to the Sign Up page to do so in advance.  All punch cards are good for 6 months from the purchase date.

Do you have skate rentals?
We have quad skate rentals from Toddler size 9 to Men’s size 15.  They are included at no additional charge with any reservations. You may bring roller skates or inlines from home but we only provide quad rental skates.  We do not provide protective gear.  You must bring protective gear from home.

Is protective gear required for classes or sessions?
Safety gear is not required for any public skate session or instructed class.  Full gear is required for any roller derby practice which includes helmet, elbow and knee pads and wrist guards. Protective gear cannot be provided by the facility at this time.  It is highly recommended that all beginner skaters for any class or session bring safety gear from home.  Strongly recommended gear includes wrist guards, kneed pads, helmet and elbow pads. We rent protective gear for $5 per participant and require an ID or credit card as collateral until the gear is returned.

Do I have to wear a mask at your outdoor facility?
Masks are no longer required at our outdoor facility for any vaccination status.  Your masks is your choice.  

Do I have to buy a ticket if I want to just watch?
We do not allow spectators however minors may have one non-skating adult chaperone present and special accommodations may be made for those folks with a medical necessary companion.  

Do you offer group rates or private parties?
We do offer several special event rental types.  Please visit the party page for more info: https://derbyunited.com/birthdays-and-party-room-rentals

Can we bring a cake or snacks to your outdoor facility?  Can we bring coffee or other libations?
Public skate guests may not bring in any outside food or beverage unless they have a party rental.  Party rentals are allowed food and beverage, but no alcohol, in their private party area.  For public skate guests, water is the only consumable allowed at our property.  We do sell bottled water and light snacks in the vending machine.

I have more questions not answered here.
If you have more questions, you can shoot us an email at info@derbyunited.com and we’ll do our best to get back to you just as soon as we can.  Thank you for your patience and understanding.

Location

Derby United
6060 Federal Blvd.
San Diego, CA 92114

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sandiegoderbyunited

San Diego Derby United
ROLLER DERBY IS BACK! This Saturday we welcome ba ROLLER DERBY IS BACK!

This Saturday we welcome back live public roller derby games here in San Diego.

San Diego’s own SoCal Derby will be taking on Long Beach’s Badfish Roller Derby.  Here at our outdoor facility at 6060 Federal Blvd. San Diego, CA 92114.

12 noon Gates Open
1p First Whistle

- Beer sold by our non-profit partners at Roll Out Inc
- Refreshments
- Merchandise!

Buy your ticket in advance (link in bio) or on site while they last. 

This Saturday May 14, 2022

@badfishrollerderby 
@socalderby 

#rollerderby #sandiego
Lots of game day prep around the facility! We pau Lots of game day prep around the facility!  We paused live events for two years, but don’t worry, we are coming back stronger than ever.

✅ Popcorn ready
✅ Bleachers going in
✅ Risers being built 

We’ll be ready for you THIRS SATURDAY for the first flat track game back since February 2020.

Badfish Roller Derby from Long Beach takes on San Diego’s own SoCal Derby in this women’s flat track roller derby bout. 

Grab ticket now.  Link in bio.  Or $15 at the door.  12p Gate.  1p First Whistle. 

@socalderby 
@badfishrollerderby
Happy Mother’s Day from all of us to us of you! Happy Mother’s Day from all of us to us of you! 😘❤️

Bring Mom to skate!  Public All Ages Skating until 5p today.
Who you rolling with tonight? Bring the whole squ Who you rolling with tonight?  Bring the whole squad down for session.  We have rental skates for everyone and a ton of selfie stations to catch all your group photos 📸💖😃

Adult 18+ Public Skate:
Tuesday 7-10p - R&B
Thursday 7-9p - Rhythm Practice
Friday 8-11p - Hip Hop/College Night
Saturday 8-11 - Hip Hop

#itsmyskatenight #derbyunited #selfiestation #grouplove #rollerskaters #sandiego #sandiegonightlife #sandiegofitness #sandiegoevents
It was such an incredible joy to welcome Eric and It was such an incredible joy to welcome Eric and his entire family back to our place today.  Eric and his team are the contractors who built the Derby United facility.  We are forever grateful. 💖
We spend our weekends with so many special kids. We spend our weekends with so many special kids.  All Ages Sunday Skate Session is 12-5p. 

Have a bored teen?  Need to get the kids out today?  Wanna do something active? Wanna make your parents take you somewhere special?  Come on down to our facility.  Walk ups welcome. $15 includes a skate rental.

#sandiego #derbyunited #letsskate #rollerskating #teens #sandiegoactivities #sandiegoteens #sandiegothingstodo #sandiegoliving #sandiegolife #sandiegofamily #sandiegokids
Another Thursday Night Practice Session in the boo Another Thursday Night Practice Session in the books.  Basking in the post-session after glow.

#rollerskaters #derbyunited #skatefam #itsmyskatenight
RollerSlay™ Session Takeover Event Guest Host: @ RollerSlay™ Session Takeover Event
Guest Host: @therollergay 

Saturday April 30th, 8-11p
Adult 18+ Special Session

Pride Come Early This Year!
$20 Event Admission includes entry and rentals

This will be a queer-powered skate party with light instruction from Josh aka @therollergay™ . Josh specializes in helping newer skaters feel groovy in an hour or less at a RollerSlay™ event. He'll be sharing basics for beginners and tips for intermediate skaters, sharing his style of smooth flow while traveling, shuffling, finding rhythm, styling transitions, and his most popular request, toe jamming.

Raised in the rinks of Indiana and now skating in the streets of Atlanta, Josh is always ready to pop up for a good queer roller gathering wherever they may take place and can't wait to meet queer skaters and allies here in San Diego.

Music: Live DJ @misterhek will be providing @therollergay™ 's curated selection of 90s-2000s/house/tropical/ remake/hip-hop.

Theme: Pride Come Early // RollerSlay™

Moonlight Roller is generously providing Josh with some swag and goodies to share with his new friends here in San Diego.

Pre-sale tickets recommended. Entry will be available at the counter on the day of the event while they last. 

Derby United is located off the 94 freeway in Southeast San Diego. You will find our outdoor skating venue at 6060 Federal Blvd, San Diego, CA 92114. Daytime temperatures can be very warm. Nighttime temps can be cool. Please plan accordingly.
Help Wanted! We’re hiring. There is still tim Help Wanted!  We’re hiring. 

There is still time to apply for a job at DU.  Head over to our website Help Wanted page or click on the link tree in IG bio.
How you gunna spend your birthday? Come skate wit How you gunna spend your birthday?  Come skate with us!  Every weekend we host all ages sessions perfect for parties. 

Saturdays:
1-3p & 5-7p
Sundays:
12-5p

Designated party area.  Outside food and beverage allowed. Groups of 15, 30 or more. Drop us a DM to find out more!

1: Mikey’s 18th Birthday
2: Alexandra’s 8th @charlieman70 
3: Peyton’s Birthday

#birthdayparty #happybirthday #birthdayroll #derbyunited
Second Half 178 OC - 129 SoCal Second Half 178 OC - 129 SoCal
SoCal vs OCRD Halftime score 95-36 SoCal vs OCRD 

Halftime score 95-36
We are so excited to announce the launch of Colleg We are so excited to announce the launch of College Night here at our outdoor roller skating facility!  Come skate with us under the lights to live DJ Hr. Hek as he spins the best popular music and skate jams every Friday from 8-11p. 

Every Friday night this Spring, we'll be offering a huge discount to our friends with an active student ID. Just $10 for this Adult 18+ session with rental skates included at no extra charge.  Discount available for on site purchase only. 

Have friends who aren't in college?  The session is open to anyone 18 and over at our regular rate of $15 per entry.  Rental skates are always included at no extra charge. 

Want to know more about our spot and what we offer?  Check out derbyunited.com for more info

Can't wait to see you and your whole squad at College Night, beginning this week! Feel free to reach out if you have any questions at all about this or any event at our facility.

#sandiego #collegenight #sandiegocollege #collegestudent #collegenightout #derbyunited #rollerskaters #rentalskates
Wishing Myles @mylesunion the very best in the nex Wishing Myles @mylesunion the very best in the next chapter of his career. ✨💖✨

Ever wanted work at Derby United?  We have a part time position available. Click “Help Wanted” button in our linktree in bio to apply.

Love skating?  Enjoy making people feel welcome?  Can work nights and weekends?  This could be a perfect fit for you!

Here are the skills that make a candidate a good fit:

✨ Comfortable working with the public in person. It is our goal to make every guest feel welcome from the moment they enter our facility.  Staff engagement with our visitors is how we do that.

✨Handle telephone inquiries. Must be able to speak clearly and understandably on the phone.

✨ Comfortable on a computer and able to quickly learn our registration software that is used daily for registration and check in.  Must be able to teach guests, in-person and on the phone, how to interact with our registration software.

✨ Knowledge of how roller skates are assembled.  Must be able to help service our rentals as well as our guests skates.

✨ Must be able to roller skate well and be on skates for 2-4 hours of floor guard position as needed.  Any weekend shifts may include long floor guard positions.

✨ Comfortable with large groups of children.

✨ Knowledge of basic first aid to recognize the severity of injuries

✨ Facility maintenance duties including cleaning restrooms and empty trash cans

✨ Must be able to lift 50lbs.  Heavy lifting during the facility opening and closing is a regular part of daily duties.

✨ Must be able to learn audio and light production including sound system, speakers, lights and more.

➡️ Seeking a candidate who is available part time (20hrs currently available, $18/hr).

Current available shifts:
Fr 4:30-11:30p
Sa 12p-8p
Su 11:00a-5:30p

Interested?  Click the link in bio to apply.
Family photo 📸 Met so many of our neighbors to Family photo 📸

Met so many of our neighbors tonight.  Thank you so much for bringing the whole fam out to see us. See you next week 💖
Last night’s energy summed up in one photo.

📸: @sunny.__.lee 

#derbyunited #rollerskater #rollerskateparty #rollerouge
Weekend plans? Bring the squad for one of our upco Weekend plans? Bring the squad for one of our upcoming skate sessions. Hit up the online calendar for details.  DerbyUnited.com 

#derbyunited #squad #squadgoals #rollerskaters #sandiego#sandiegoevents #sandiegonightlife
Our skate family 🥰 Our skate family 🥰
Today marks the two year anniversary of our Grand Today marks the two year anniversary of our Grand Opening event.  Our Ribbon Cutting and opening banked track bout was just days before our world was turned upside down.  This was the “before times.”

I’m thankful we were naive and unknowing.  That we were able to have this moment.  To date, this is only the only large scale public banked track roller derby bout that ever happened at our venue.  I’m thankful we got to see it and feel it and know that it was real. 

We will continue to work to bring back our programs, our teams and the sport.  I know that soon enough we will have a venue full of screaming fans and roller derby games once again.  We can’t wait to have you all back to see it. 

📷: borrowed without permission from @donnatank ‘s stories in our memories 

✂️: owner @isabelle.ringer and family

#derbyunited #openingceremony #openingday #ribboncutting #🥺
🚨He’s BAAAAACK! 🚨 Remember the most epic 🚨He’s BAAAAACK! 🚨

Remember the most epic skate parties we had last spring?  We are good to go for Round 2.

Welcome Rollerouge back to So Cal at La Vie En Rouge 2. We’ll be bouncing all night to a selection of RR’s favorite jams as curated by DJ Mr. Hek.

Friday, March 18
8-11p
Adult 18+
Wear Red! 

Tickets on sale now.  This event will most definitely sell out so get up on tickets RIGHT NOW while they last.  A portion of all ticket sales go right back to our friend RR to help offset travel expenses so he can keep coming back to roll with his San Diego family.

Don’t know Rollerouge yet?  You better head over to his feed @rollerouge , give him a follow, and watch some of his reels.  This man’s content creation is unmatched.  He is a master at his style of storytelling and Instagram would be a boring place without it.

Ticket link in bio.

#rollerouge #rollerskating #rollerskaters #skateparty #itsmyskatenight #jamskate #skatejam #lavieenrouge #sandiego #skatefamily #red
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Our Mission

Derby United is committed to the creation of an empowering, athletic environment while enriching the lives of our members and community through the sport of roller derby.

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Connect with the San Diego Derby United and get rolling today.

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Copyright © 2022 by Roller Derby 360 LLC dba Derby United. Pending Trademark. All rights reserved. Background photo by JCM Photo. Slider Photos: Tristan King.
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